Generally guests will be welcome at either 3pm or 4 pm. This is to ensure the cottage is cleaned and prepared for your arrival. Times will be confirmed on your route details when you have paid your balance. Please check with one of our customer care team for further details. Lights are generally left on if arriving late but it is advisable to bring a torch as many of the areas are unlit. Parking details are stated on the route details. Departure from the cottage is usually 10am, this will be confirmed in your cottage.

Included in the cost of your holiday are:

• Electricity, unless otherwise stated
• Bedding and bed linen
• Cots, (where available)
• High Chairs, (where available)
• Heating, in all properties between October and April (inclusive). Provisions are made for properties to be heated adequately outside this period. However in some cases there may be a discretionary charge made by some owners.

Towels

Where stated, towels are provided. Some properties will hire towels, please refer to the individual property descriptions. These must remain in the property and not removed for use on the beach, etc.

Bed linen

All properties provide bed linen, pillows and duvets or blankets without additional charge.

If your stay is longer than a week, you may have a change of linen on request. Beds will be made up before you arrive wherever possible.

Cots and Highchairs

Many properties provide cots for children under 2 years at the time of occupation, please check individual property details.

Please let us know if you require a cot or are bringing your own when booking. In all cases, you will need to bring cot linen, pillows and duvets or blankets.

Where cots and highchairs are provided this is stated within the property icons.

Open fires/Wood burners

Please check the property description for details.

Fuel can be purchased at most local garages and shops.

Many cottages welcome well behaved pets for a small cost and in some cases, Free of Charge! Please refer to the symbol in the property descriptions. We would ask that you respect some common sense rules.

• Please keep them out of bedrooms and off furniture.
• Please do not leave them alone in the cottage.
• Please respect others and clean up after your pet.
• Please note that many Devonshire beaches are closed to dogs from Easter to 1st October annually.

A maximum of TWO pets are allowed in each cottage.

Registered guide and hearing dogs belonging to those with visual and hearing impairments are allowed in all properties.

Customers with allergies should be aware we cannot guarantee that a registered guide or hearing dog has not stayed in their chosen property nor can we accept any liability for any suffering which may occur as a result of such animal being present.

Due to the climate in Devon many of the traditional Devonshire Cottages may not have been damp proofed and therefore may be susceptible to damp appearing on the walls. If you are unsure of a property for health reasons, or if you are bringing an elderly person or a young baby or someone with breathing difficulties then please call the office for help.

In rural locations, people may be earning a living which requires early mornings or late evenings.

So please be patient when it comes to sounds and smells, it's all part of the countryside.

All our properties are individually owned and are decorated and furnished to the individual's taste.

We are committed to ensuring that guests with disabilities or medical conditions which affect their holiday receive the best possible service from Devonshire Cottage Holidays. Working together with cottage owners we will endeavour to accommodate those with special requirements.

Unfortunately some properties are likely to be unsuitable for guests with special needs. Please telephone Devonshire Cottage Holidays to discuss any specific requirements or the suitability of individual properties.

All properties are cleaned between lets and there is no extra charge for this unless a heavy clean is required after you leave or do not leave the property as you found it.

Devonshire Cottage Holidays do not own or manage properties however we do take safety seriously and we do our best to ensure our owners take the safety of guests very seriously and that properties are well maintained for your comfort and safety.

However please remember you must take care of yourself and family in what are unfamiliar surroundings.

• Check the layout of the property so you know how to get out quickly and safely.
• Check the fire fighting equipment and read the instructions on how to use them.
• Do not cover night storage heaters.
• If a property has an open fire please use the fireguard and ensure the fire is completely extinguished before you go to bed.
• If you are unsure how to use some of the equipment check with the owner or property manager.
• If cots or highchairs are damaged in any way please inform the owner or property manager. This equipment must conform to British Standards.
• Children should be kept away from balconies and garden ponds.
• Check the garden for any steep drops and if there are garden sheds ensure children cannot access these.
• Ensure that when you are away from the property, it is locked and secured.

Swimming pools

• Check which are the shallow and deep ends
• Do not dive into the pool
• Do not use the pool when under the influence of alcohol or taking medication.
• Do not take breakable glasses or crockery in or around the pool.
• Always ensure children are supervised.
• Do not swim late at night or when the pool is closed.

Gas appliances

All gas water heaters by law must be checked by a registered gas CORGI inspector and the owner should be able to provide you with a current copy of the certificate. If you are unsure or have any doubts about using the water heater please contact the owner or property manager.

Ensure that the gas cooker is turned off when not in use.

We want you to have a safe and enjoyable holiday so taking a few simple precautions will ensure this happens.

If you have any doubts about the safety or operation of anything in or around the property please contact the owner or property manager.

All prices are listed on the property pages.

The dates given are Fridays but also apply from previous Thursday to the following Sunday.

Christmas and New Year weeks are 23rd December to 6th January irrespective of changeover day.

All prices are in pounds Sterling and include VAT.

All our cottages are checked and quality graded annually by our own inspection team so you know what to expect when you arrive.

The Rating System Explained:

Properties showing a star rating are also annually inspected by a representative of the English Tourism Council.

Properties showing a Diamond Rating are annually inspected by a representative of Devonshire Cottage Holidays.

1 Diamond Rating / 1 Star Rating

• Very basic standard of accommodation and decoration.

2 Diamond Rating / 2 Star Rating

You will find: (In addition to what is provided at One Star)

• Basic overall level of quality.

3 Diamond Rating / 3 Star Rating

You will find: (In addition to what is provided at Two Star/Diamond)

• Good overall level of quality.
• Good standard of maintenance and decoration.
• Ample space.

4 Diamond Rating / 4 Star Rating

You will find: (In addition to what is provided at Three Star/Diamond)

• Very good overall level of quality.
• Very good care and attention to detail will be obvious throughout.

5 Diamond Rating / 5 Star Rating

You will find: (In addition to what is provided at Four Star/Diamond)

• Exceptional overall level of quality.
• High levels of decor, fixtures and fittings, together with excellent standards of management efficiency and guest services.
• Excellent range of accessories and personal touches.

All our cottages provide the following equipment as a minimum standard unless otherwise stated on the individual property page. Many cottages exceed these standards.

High standard of cleanliness throughout.

Comfortable accommodation with a range of furniture to meet your requirements.

Standard items:

• Cooker with an oven and grill
• Refrigerator with ice making compartment (unless a freezer is provided)
• Vacuum cleaner
• Microwave
• Automatic washing machine or access to washing facilities unless stated otherwise.
• Coffee maker or cafetiere
• Dining table and seating or breakfast bar
• Colour TV with video and/or DVD
• Wardrobe or clothes hanging space
• Bedside table
• Shaver point
• Bath and/or shower
• Garden furniture (where applicable)
• Bed sizes
• Double bed minimum size 6'3" x 4'6"
• Adult single bed minimum size 6'3" x 3'
• Child single bed minimum size 6' x 2'6"

Monday – Sunday 9am – 10pm

Christmas Day/Boxing Day/New Year's Day closed

Per person

Bowl – cereal/soup/dessert
Egg cup
Fork – table/dessert
Knife
Mug
Plate – large/small
Spoon – tea/soup/dessert
Tumbler
Wine glass

Per unit

Baking tin/tray
Basic clothes drying facility
Biscuit/cake/storage container
Bread bin
Bread knife
Bread/chopping board
Broom
Bucket
Butter dish
Cafetiere/coffee maker
Casserole dish & lid
Chopping board
Cleaning agents
Clothes pegs
Colander
Condiment set
Corkscrew & bottle opener
Cutlery box or drawer divider
Dish cloths
Door mat
Dust pan & brush
Duster
Fire extinguisher or fire blanket
First aid kit
Fish slice
Floor cloth or mop
Frying pan
Grater
Ice tray
Iron & ironing board
Kettle – automatic
Kitchen scissors
Ladle
Measuring jug
Milk jug
Mixing bowl
Oven cloth/mitt
Oven roasting tin
Pie dish
Potato masher
Potato peeler
Saucepans – large/med/small
Sieve
Spare light bulbs
Sugar basin
Table cloth
Table spoons
Tea & dinner service
Teapot
Tin opener
Vegetable knife
Washing up bowl, brush/sponge
Washing up liquid
Whisk
Wooden spoon

For open fires or wood burning stoves

Ash container
Fire guard
Fuel container
Poker, etc

Cornish Cottage Holidays is a booking agent, it is important to remember that the booking contract is between the guest and the property owners. Should any problem arise during your stay, please contact either the owner of the property or the owners property manager. Cornish Cottage Holidays is a customer focused company and we have a customer care assistant available until 10pm on Friday and Saturday evenings. If you need to contact the customer care assistant for problems you find difficult to resolve please do so. We act as an arbitrator and will do our best to resolve the situation to the satisfaction of all parties.